Contact information

We're here to help! If you have any questions about our products, orders, shipping, or returns, please don't hesitate to get in touch.

Customer Service

Email: info@mycustom-prints.com
Response Time: We aim to respond to all inquiries within 1-2 business days (Monday to Friday, excluding UK public holidays)

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed
UK Public Holidays: Closed

What We Can Help With

- Product inquiries and customisation questions
- Order status and tracking
- Shipping and delivery information
- Returns and refunds
- Technical support
- Wholesale or bulk order inquiries
- General questions about our services

Before You Contact Us

For faster assistance, please have the following information ready when contacting us about an order:
- Your order number (found in your order confirmation email)
- The email address used to place the order
- Photos (if reporting a faulty or damaged item)

Important Notice

Returns Address: Please do NOT send returns to our registered office address. All returns require prior authorization. Contact us at info@mycustom-prints.com first, and we will provide you with the correct return address and instructions.

Frequently Asked Questions

Before reaching out, you may find answers to common questions in our:
- Shipping Policy
- Returns and Refund Policy
- Terms and Conditions

Complaints and Dispute Resolution

If you have a complaint, please contact us first at info@mycustom-prints.com so we can work to resolve the issue.

UK Customers: If we cannot resolve your complaint, you may contact Citizens Advice or use the Online Dispute Resolution platform.

EU Customers: You may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

Connect With Us

Stay updated with our latest products and offers:
Website: mycustom-prints.com

We look forward to hearing from you!

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